How do I return or exchange an item?

 
Return Policy:


All returns/replacements require a Return Merchandise Authorization (RMA).

To request an RMA, please Contact Returns Department (returns@PaintGages.com), make sure to include your correct name, shipping address, date of purchase and a brief description of a problem.

Replacement:

You may request a replacement for your purchase within 30 days (45 days for all international orders) of the order ship date for either of the following two reasons:

     1. We sent the wrong item.
     2. The item received is defective (including damaged in transit).

Once you have requested and received your Return Merchandise Authorization (RMA) number:

    ▪ For all orders within Continental USA:
 
We will email you a prepaid shipping label for return of the wrong/defective item.
We will send a replacement as soon as we receive wrong/defective item back.

     ▪ For all other orders (including all International orders):
 
We will send a replacement as soon as we receive wrong/defective item back. Buyer is responsible for return shipping fees.

 
Refund:
 
You may return your unopened, unused product for a refund within 30 days (45 days for all international orders) of the order ship date.
 
If you discover that the item is defective after the package is opened, we will send you a replacement; please see Replacement above.
 
Refund will be of the item purchase price, excluding shipping & handling. If product returned in a used condition or missing accessories (parts, manuals, etc.) a 15% restocking fee will be deducted from a total refund amount.
There will be a 20% restocking fee if product returned in a non-factory packaging.

There is no restocking fee for defective product returned in exchange for the exact same product, or for product originally purchased as Open Box.

We will not accept requests for a Return Merchandise Authorization (RMA) for any reason other than those listed above.
To request an RMA, please Contact Returns Department.

 

Limited Non-Refundable 30-Day Return Policy:

  • Return for refund within: non-refundable
  • Return for replacement within: 30 days

This is our Detailed Limited Non-Refundable 30-Day Return Policy. Products that state "This item is covered by PaintGages.com's Limited 30-Day Return Policy", or items labeled as “Non-refundable” (or similar labeling) must be returned to PaintGages.com within 30 days of the product delivery date for this policy to apply.

Products covered by this return policy may only be returned for a replacement of the same item.